Heather Riccardi is the Vice President of Operational Analytics at Evolve Mortgage Services, since 2015, her responsibilities include a concentration in Strategic Operational Projects and Support, Business/Data Analytics, and Reporting.

Heather has served in the Banking and Financial Services industry for over 20 years within Mortgage Operations in varying capacities from Closing, Underwriting, QC, Risk (Compliance, Operational, Credit), Investor Delivery to Management of Regulatory Compliance, Operational Risk, Project/ Process Improvement, Analytics and IT Applications. Prior to joining Evolve, she was a Client for 12 years.

Heather was considered an eMortgage SME and was instrumental in proof of concept, for GMAC Bank’s eNote approval in 2005 while partnering with MRN and FNMA, recertification in 2008 with both FNMA and FHLMC and successful implementation of the organization’s eVault. In addition, Heather was responsible for implementation of and leveraging an Imaging Solution for the transition of work flow and process within the Corporate and Branch offices of GMAC